“Delegating risk management systematically” – Sopra Financial Technology presents provocative theories in the “Tech und Tacheles” podcast
News, 24/09/2025
Responsibility cannot be outsourced! This clear message kicks off the eighth episode of Tech & Tacheles. Uli Dörsam (Manager of Information Security & IT Risks and data protection officer, Helaba Invest) and Carsten Fritz (Product Owner Managed Application Service, Sopra Financial Technology) discuss how banks can outsource operational activities without relinquishing their responsibility.
Nuremberg, September 24, 2025 – The new episode focuses on the tension between duty and trust: Banks must manage risks themselves, but can outsource operational tasks to partners. What sounds like a contradiction quickly becomes a question of striking the right balance in the discussion.
Responsibility remains, trust is a duty
Risk management remains the responsibility of the banks. Uli Dörsam makes it clear: “I cannot outsource risk management, I am not allowed to outsource it. I have to manage my risks.” Carsten Fritz adds the service provider's perspective: “The responsibility I assume always remains. It is important to define this responsibility clearly when outsourcing—otherwise, a vacuum is created in the middle.”
Tools and rules of the game
Tools and service level agreements can help. However, the decisive factor remains how banks and partners distribute responsibilities and tasks. Fritz emphasizes: “If I choose the right tool, it can take a lot of work off my hands and make the result easier.” Thiel counters: “Simply selecting a tool will not enable us to reduce risks. Only its introduction and use create transparency.” Fritz adds: "A tool is not just a nice interface. It's about systematically controlling the entire information universe."
Service level agreements also make it clear that it's not just about technology, but about expectations and cooperation. Fritz sums it up: “SLAs are the foundation. We have to agree: What availability do we expect, do we need 24/7 – and what does that mean for price and performance?”
Communication is key
At the end of the discussion, Fritz draws a clear conclusion: “Communication is crucial—clarifying which tasks are delegated and which responsibilities remain. That is the basis for good service.”
A format with attitude
Tech & Tacheles is aimed at decision-makers at financial services providers. In each episode, guests draw cards with provocative statements from a “black box,” take a position, and engage in open and informed discussion. The podcast is hosted by Birgit Hass, Senior Marketing Manager at Sopra Financial Technology.
Listen now
The new episode of Tech & Tacheles, “Delegating risk management systematically” is now online. Listen now—on Spotify, Apple Podcasts, or at: www.sopra-financial-techno-logy.com/podcast
About the podcast
Tech & Tacheles is Sopra Financial Technology's podcast for the financial sector. External and internal experts discuss IT, technology, and banking in a clear, opinionated, and well-informed manner. No buzzwords, just attitude. For more information about Tech & Tacheles, visit: https://www.sopra-financial-technology.com/de-de/insights/podcast
About Sopra Financial Technology:
Sopra Financial Technology GmbH offers regulatory-compliant operation of modular, scalable, and customizable applications in the financial services industry. The company combines traditional legacy systems with innovative products and services, incorporating modern cloud solutions in a high-performance operation and secure environment. With around 300 employees and headquarters in Nuremberg, the company is distinguished by its expertise in banking, regulatory affairs, solution orientation, and project management. Founded in 1983 as Sparda-Datenverarbeitung eG, Sopra Financial Technology GmbH has been part of the Sopra Steria Group since 2019, which has more than 50,000 employees in around 30 countries.
Contact:
Sopra Financial Technology GmbH
Birgit Hass
Frankenstraße 146, 90461 Nuremberg, Germany
Phone: +49 911 9291-0
Email: communications.sft@soprasteria.com